Consumer Information, Complaints and Withdrawal

1. Enquiries and individually agreed contracts

The service provider is Fábián László Márió, sole trader, with registered office at 1106 Budapest, Harmat köz 6., B lépcsőház, földszint 2., tax number 67441765-1-42 and registration number 50238561. Contact: iroda@officexpert.hu; telephone: +36 70 944 0228. The OfficeXpert website presents services and provides ways to get in touch; the public operation described here does not include an online checkout or an order that initiates payment.

After you contact us, we discuss the task individually. Before concluding a contract, the individual quotation or agreement sets out the precise scope of the service, the price or how it is calculated, payment and performance terms, acceptance criteria, deadlines and any external service costs. Using the enquiry interface does not, by itself, amount to accepting such a quotation.

A consumer is an individual using a service for purposes outside their trade, business or profession. Orders placed for business purposes may be treated differently for consumer-law purposes. The framework for consumer contracts is provided by Government Decree 45/2014 (II. 26.) and the Hungarian Civil Code.

In addition to this general notice, we provide the pre-contractual information and confirmation required for the particular consumer distance contract, including on a durable medium, in accordance with the applicable rules.

2. Withdrawal and termination of consumer service contracts

For a distance service contract, a consumer generally has the right to withdraw without giving a reason within 14 days of the conclusion of the contract. If the service has already started at the consumer's express request, a right of termination may apply within that period. Legal source: Sections 19–22 of Government Decree 45/2014.

Starting the service before the end of the 14-day period requires the consumer's express request. Losing the right after full performance also requires prior consent and appropriate acknowledgement of that loss. Where the relevant conditions are met, termination during performance requires payment proportionate to the service already provided. The rules are set out in Sections 26–29.

A custom-built website or other development service does not automatically fall within the withdrawal exception for made-to-order goods. The nature of the particular contract and how it is performed must be considered.

You can send your notice to iroda@officexpert.hu or to the provider's registered office at 1106 Budapest, Harmat köz 6., B lépcsőház, földszint 2. To meet the deadline, you must send the notice before the period expires; we recommend keeping proof of sending. Amounts refundable under the applicable rules will be repaid no later than 14 days after we are informed of the withdrawal, taking account of any lawful settlement of amounts due. Details: Sections 23–28.

Withdrawal or termination notice template

Use the following template if you are exercising this right under your particular consumer contract. Complete it with your own details and send it by email or post.

To: Fábián László Márió, sole trader
Postal address: 1106 Budapest, Harmat köz 6., B lépcsőház, földszint 2.
E-mail: iroda@officexpert.hu

I hereby give notice that I exercise my right of withdrawal / termination in respect of the service contract identified below. Please retain the applicable term.

Service and contract reference: …
Date the contract was concluded: …
Consumer's name: …
Consumer's address: …
Contact details for a reply: …
Date of notice: …
Signature, if the notice is submitted on paper: …

The website's current contact process leads to individual discussions by email. The electronic withdrawal function required for consumer contracts concluded through an online interface is a separate requirement; a general email or contact button does not replace it. The NKFH’s guidance explains how this function applies.

3. Complaints

You can submit a consumer complaint about the service by email to iroda@officexpert.hu, by post to 1106 Budapest, Harmat köz 6., B lépcsőház, földszint 2., or through an oral contact channel that is actually available. Telephone: +36 70 944 0228. Describe the service concerned, the problem and the resolution you seek, and provide contact details for our reply.

We examine oral complaints immediately and remedy them where necessary. If this is not possible, or the consumer disagrees with how the complaint is handled, we draw up a record in accordance with the applicable rules and provide or send a copy.

We normally provide a substantive written response to a written complaint, in a verifiable manner, within 30 days of receipt. We give reasons for any rejection. We retain the complaint records required by law and a copy of our response for three years. If we later provide an electronic form specifically for submitting written complaints, we will acknowledge receipt without delay as required by law. Legal source: Section 17/A of the Consumer Protection Act.

4. Remedies and defective performance

Conciliation boards

If a consumer dispute cannot be resolved directly with the service provider, you may initiate conciliation proceedings. Jurisdiction and procedural conditions are governed by the Consumer Protection Act; the boards' current registered addresses, telephone numbers, websites and postal addresses are listed below for reference.

The individual written information provided when a complaint is rejected also states whether the business has made a general declaration accepting conciliation board decisions as binding. The statutory duty to cooperate in conciliation proceedings must be fulfilled.

Authorities and courts

If consumer protection rules are breached, you may contact the authority responsible for the matter concerned. When we reject a complaint, we also provide separate written information about the authority or conciliation-board remedy relevant to the case. Civil claims may also be pursued in court.

Where a service is defective, statutory rights concerning defective performance, particularly those under the Hungarian Civil Code, may be exercised if their conditions are met. This notice does not exclude or restrict those rights; it does not automatically apply the mandatory guarantee rules for the sale of goods to development services.

The EU ODR platform closed on 20 July 2025; new cases cannot be submitted there. Legal source: Regulation (EU) 2024/3228. Hungarian conciliation and court procedures remain available separately.